SHIPPING & DELIVERY

SHIPPING

NEPTUNO OFFERS WORLDWIDE SHIPPING BY PARTNERING WITH THE LOCAL POST IN YOUR COUNTRY TO COMPLETE DELIVERIES

Option Estimated Transit Time Orders < USD$100 Orders > USD$100 Orders USD$300+
STANDARD 15 - 20 Business Days $10.00 FREE FREE
PRIORITY 10 - 14 Business Days $18.00 $8.00 FREE
EXPRESS 8 - 12 Business Days $20.00 $20.00 FREE

Tracking: Both Priority and Express options include tracking. Please, look for the tracking link in your confirmation e-mail to track your package. Orders placed late on Fridays, Holidays or during the weekend, will be processed by our shipper on the next business day.

Duties: Please note, all international packages may be subjected to customs duties and taxes. The limits for duty-free packages are regulated by local customs authorities. Please check your local customs website for more information.

  • PROCESSING TIME

    Orders typically ship the next business day. Orders placed Friday-Sunday will ship out Monday.


    POSSIBLE DELAYS


    We do our best to ensure the timely delivery of all orders. When selecting our free 2 day shipping or international shipping options, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

  • TRACKING MY ORDER

    If you selected a traceable shipping option, please follow these steps to trace your package:

    •     Log in to your account
    •     Go to the homepage and click on your name
    •     Click on "Order History"
    •     Click on the order number for the order you would like to track
    •     Click on the tracking link that appears below each item

  • DUTIES & TAXES

    Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.